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Before returning your Hearing aid(s), please make sure you have gone through the troubleshooting guide and have addressed the following common issues:


Q: Have you given yourself enough time to try the Hearing aid(s)?
A: At the minimum, it takes about 7 days for your brain to start getting used to Hearing aid(s). Keep in mind that your Hearing aid(s) are compensating for your degree of hearing loss, and it will take time for you to condition your brain to process the new sounds.


Q: Why does everything sound tinny and loud?
A: Everything will sound loud during the first 7 days. Your brain is re-registering sounds that were missing before the Hearing aid(s).


Q: Is there wax build-up in the tubing and/or domes of your Hearing aid(s) device?
A: Clean the tubing and device with a soft, dry cloth, and use the cleaning brush and/or wire.


Q: Have the batteries run out?
A: Put in new batteries of the correct size and close the battery door fully, until you hear a click, and then chimes will indicate that the Hearing aid(s) has turned on.


Q: Is there excessive whistling or feedback?
A: Play with the ideal positioning of the ear piece in your ear canal. Try a different dome and reduce the volume of your Hearing aid(s). It may be set at levels that are too high. *Keep in mind that there are times when feedback should occur. This lets you know your Hearing aid(s) is working.


Q: Have you tried a different-sized tube or dome so that it fits more comfortably?
A: If you need assistance changing these pieces, please refer to the pictures in your user guide. If you do not have additional tubes or domes, let us know, and we can send you these items free of charge.

If for whatever reason you aren't 100% satisfied with our Hearing aid(s), you can return them to us within 30 days for a full refund. There are restocking fees if you've had a custom earmould(s) made by You Hear ($79.95 per Hearing aid). We won't be able to cover the return shipping fees). We make the return process very simple, and there are no discussions required to get a full refund within the 30 day trial period.
Once the Hearing aid(s) are received back in our office, a member of our team will contact you to confirm the refund has been processed within 72-hours upon receipt, provided that the Hearing aid(s) are still in good condition.

Returning:
If you are returning your Hearing aid(s) during the 30-day span

To return your hearing aids, please follow the steps below:
Email us and describe the problem. Please send by registered post, put the Hearing aid(s) (with the casing) in a well-padded package. Ideally, use bubble wrap or any other material to protect the hearing aids from damaging Seal and insure the package from the shipping company Mail the package to the address indicated on the website and get a tracking number and/or have signature confirmation to ensure it gets delivered to us. We cannot be held responsible for any lost or damaged shipments and will not accept damaged Hearing aid(s) as returns. The 30-day trial period will start from the day we ship the device, which will be indicated in your order receipt. If you decide to return a product, the mailing date should be no later than 30 days after the Hearing aid(s). Also, keep in mind that the returns policy applies to hearing aids only and that we won't be able to cover the return shipping fees.
Note : the returns policy will not apply, if not notify before shipping to us,if the Hearing aid(s) has been modified or damaged, or if the serial number has been altered, or if repairs have been made without the consent and knowledge of You Hear. In such case, you will be billed for the full amount of the device.
Product Warranty All our Hearing aid(s) come with a full 12 months manufacturer warranty that covers manufacturing defects. The guarantee will not be valid if the Hearing aid(s) has been modified or damaged by the user, or if the serial number has been altered, or if repairs have been made without the consent and knowledge of You Hear.

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